Direct your clients to the appropriate department they need help from.
See caller information based on previous interactions with your business.
listen to how your agents are handling customer complaints and whether they are attending to them effectively an on time.
While monitoring calls, advise customer service agents or even talk to the customer help solve their issue.
Emalify creates the right call center for your business. From establishing your call center from scratch to providing a voice solution that helps you answer calls, order processing, appointment bookings and many more.Get in touch